DELIVERY&RETURNS

🌴 Holiday Notice – 14th to 28th July 🌴

Dear Customers,

We will be on holiday from 14th to 28th July, and no orders will be dispatched during this period.

To ensure your order is shipped before we leave, please place your order by 14th July.

Our online shop will remain open for orders throughout our holiday, so you can continue shopping as usual. However, all orders placed from 14th to 28th July will be dispatched after our return, starting from 29th July.

Please note that our communication will also be significantly reduced during this time. If you have any questions or enquiries, you are still welcome to contact us, and we will respond as soon as we are able.

Thank you for your understanding, patience, and continued support. We appreciate your business and look forward to serving you again when we return.

Have a wonderful summer!

SHIPPING

Prices for the products offered for sale in our online store do not include shipping costs. Our delivery charges and methods are as described on our website. Title for products purchased from our online store passes to the purchaser at the time of delivery by evCushy to the courier, but evCushy and/or the courier will be responsible for any product loss or damage that occurs when the product is in transit to you.

The products available on the store have been designed, marketed and sold for use by residents of the Republic of Ireland and residents of Northern Ireland. All safety warnings, information, instructions, packaging, in-box materials, and support services are provided only in English. You are responsible for complying with all applicable laws and regulations of the country for which the product is destined. We are not liable or responsible if you break any such law.

Returns & Cancellations Policy

Right of Withdrawal (EU Customers)

If you are based in the EU, you have the right to withdraw from your order within 14 days of receiving the last item in your order, without giving any reason.

How to start a return or cancellation request Log in to your account at https://account.evcushy.ie/ go to your Orders, and select the relevant order to submit a return or cancellation request.

Cancellations You may cancel your order at any time before it has been fulfilled. Once fulfilled, the return process applies.

Returning items After notifying us of your decision to withdraw, you have 14 days to send the items back to us.

Refunds We will process your refund within 14 days of receiving the returned items (or proof of dispatch, whichever is earlier). Your refund will include the standard outbound delivery cost. If you chose a premium delivery option, only the standard rate will be refunded.

We want you to love your evCushy products as much as we do, but we understand that sometimes a product may not be suitable.

We are happy to accept returns for web orders within 28 days of receipt  though. Once we confirm your return, the item(s) must be sent back within 14 days. Returned products must be unused, unwashed, in their original condition, and with all original packaging intact, unless the item is faulty or incorrect.

Returns received beyond this time will not be accepted.

I would like to return an item, what should I do?

Customers are responsible for all exchange shipping costs.  If you would like to exchange your product(s) for another product(s)  within 28 days of shipping date please contact us at evcushy@gmail.com  and we will organize for an exchange/refund form to be emailed across to you. If the replacement item is more expensive than the item it is replacing, there will be a request to pay the difference. 

If you would like a refund for your product(s) please follow the instructions below

Customers are responsible for all return shipping costs. All refunds will be processed to the original payment method, less the cost of shipping, within 14 days of receiving the returned product in original unused condition and credited back using your original form of payment. Time of the receiving your refund on your bank account depends on your payment provider policy.

• We always advise recorded delivery via your local post office or a courier. Please note evCushy cannot be held responsible for returned items that are lost or damaged in the post.
• Please print and include this form or if you don't have a printer please make sure you include a note in your parcel with your NAME, ADDRESS and ORDER NUMBER (if possible). Please note any returns without NAME and ADDRESS may not be able to be processed. Make sure you retain the original packaging to avoid damage in transit. However, if this is not possible please pack the item in another cardboard box.

My item is faulty or damaged, what should I do?

We take very good care to quality-check all items thoroughly before they are sent to our customers.  If however there happens to be an issue with your purchase we’d be happy to assist.

• If you receive any faulty items, please contact us immediately at info@evcushy.com
• We may ask you to send a photograph of the damage and will arrange for collection of the damaged items as applicable. All items returned as ‘faulty’ will be assessed thoroughly to confirm that the damage is due to a manufacturing fault and not wear and tear or intentional damage which cannot be covered by our returns policy. In some cases, the item may need to be sent to the manufacturer for them to investigate, which can take up to 20 days.
• Faulty items returned after the regular returns period of 28 days can be professionally repaired and returned to you at no extra cost. If the item is unrepairable we will offer you a full refund or replacement (at our discretion) depending on the extent and nature of the damage.

We will send you a replacement if available, otherwise, a refund will be issued.

Which Items can I Return/Exchange? 

All items from the website can be returned or exchanged within 28 days of receipt, except those outlined below. Return items must be intact, in perfect condition ready to be resold and in their original packaging. They must not be worn or used, nor have deteriorated in any way, no matter how small, and must be perfectly clean. Any item that is damaged, incomplete or whose original packaging has deteriorated will not be refunded nor exchanged.
Items ordered via a gift voucher can be returned. They can be exchanged or refunded in the form of a voucher, but cannot be refunded in cash or via another payment method.

Return Exclusions & Exceptions

• SALE ITEMS: Please note items bought on sale  must be returned within 14 days of shipping, returns after this timeframe will not be accepted, unless there is a manufacturers fault with the item. This does not affect your consumer rights.
• SPECIAL/CUSTOMISED ORDERS: These products are non-refundable unless there is a fault with the product.