Refund policy

Returns & Cancellations Policy

Right of Withdrawal (EU Customers)

If you are based in the EU, you have the right to withdraw from your order within 14 days of receiving the last item in your order, without giving any reason.

How to start a return or cancellation request Log in to your account at https://account.evcushy.ie/ go to your Orders, and select the relevant order to submit a return or cancellation request.

Cancellations You may cancel your order at any time before it has been fulfilled. Once fulfilled, the return process applies.

Returning items After notifying us of your decision to withdraw, you have 14 days to send the items back to us.

Refunds We will process your refund within 14 days of receiving the returned items (or proof of dispatch, whichever is earlier). Your refund will include the standard outbound delivery cost. If you chose a premium delivery option, only the standard rate will be refunded.

We want you to love your evCushy products as much as we do, but we understand that sometimes a product may not be suitable.

We are happy to accept returns for web orders within 30 days of receipt  though. Once we confirm your return, the item(s) must be sent back within 14 days. Returned products must be unused, unwashed, in their original condition, and with all original packaging intact, unless the item is faulty or incorrect.

Returns received beyond this time will not be accepted.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at evcushy@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at evcushy@gmail.com and send your item to:
Drumminnamuckla South Woodford
Co. Galway IE H62 X303.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Drumminnamuckla South Woodford
Co. Galway IE H62 X303.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over €50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.